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Terms & Condition

A legal disclaimer

Onyx Business Solutions T/A Onyx Business Services
Effective Date: August 29, 2026
Last Updated: August 29, 2026

 

Welcome to the website of Onyx Business Solutions T/A Onyx Business Services ("Onyx Business Services", "Onyx", "we", "us", or "our").

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These Terms and Conditions govern your use of our website and your engagement with our services.

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By accessing our website, submitting an enquiry, requesting a quotation, booking a consultation, purchasing a service, submitting documents, or otherwise engaging Onyx Business Services, you agree to be bound by these Terms and Conditions.

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If you do not agree with these Terms and Conditions, please do not use our website or services.

Who We Are

Legal Business Name: Onyx Business Solutions
Trading As: Onyx Business Services
Location: Cayman Islands
Email: onyxlimited.biz@gmail.com
Telephone: 345-327-9761

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Onyx Business Services provides administrative, business, personal, immigration support, human resources and creative services to individuals, entrepreneurs, businesses and organisations.

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Our services may include:

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Business Administration Services

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  • Business registration support

  • Business incorporation support

  • Company administration

  • Government e-services assistance

  • Payroll administration

  • Job posting and recruitment administration

  • Pension-related administrative assistance

  • Professional document preparation

  • Business correspondence and administrative support

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Immigration Support Services

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  • Work permit application support

  • Immigration-related administrative assistance

  • Visa assistance

  • Passport assistance

  • Preparation and organisation of supporting documentation

  • Submission and administrative follow-up support where authorised

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Human Resources Services

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  • HR administration

  • Employee onboarding support

  • Employee record administration

  • Recruitment administration

  • Job posting management

  • Payroll support

  • Work-permit administration

  • Pension-related administrative support

  • Employment documentation

  • Other agreed HR administrative services

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Personal Administrative Services

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  • Personal document assistance

  • Passport and visa assistance

  • Appointment and application assistance

  • Personal administrative support

  • Other administrative services requested by clients

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Creative Services

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  • Graphic design

  • Logo design

  • Branding

  • Social media design and content

  • Social media profile revamps

  • Marketing materials

  • Promotional materials

  • Other creative and digital design services

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The specific scope of services provided to each client will be agreed upon separately through a quotation, invoice, proposal, service agreement, written communication or other agreed arrangement.

Nature of Our Services

Onyx Business Services provides administrative, organisational, creative and support services.

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Unless expressly agreed otherwise in writing, we do not provide:

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  • Legal advice;

  • Immigration legal representation;

  • Financial or investment advice;

  • Tax advice;

  • Medical advice; or

  • Any other regulated professional service requiring a specific licence or authorisation.

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Clients requiring legal, financial, tax, immigration law or other specialised professional advice should seek assistance from a suitably qualified professional.

Immigration and Government Application Support

Onyx Business Services may provide administrative assistance relating to immigration, work permits, visas, passports and other government applications.

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Our role may include:

  • Assisting with forms;

  • Organising documentation;

  • Preparing administrative documents;

  • Providing general process guidance;

  • Assisting with submission requirements;

  • Communicating administrative information; and

  • Providing application follow-up where authorised.

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Important Disclaimer
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Onyx Business Services is not responsible for decisions made by:

  • The Cayman Islands Government;

  • Workforce Opportunities & Residency Cayman (WORC);

  • Customs and Border Control;

  • Passport offices;

  • Immigration authorities;

  • Embassies;

  • Consulates; or

  • Any other government or regulatory authority.

We do not guarantee:

  • Application approval;

  • Work permit approval;

  • Visa approval;

  • Passport issuance;

  • Processing times;

  • Government response times; or

  • Any particular outcome.

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Government authorities maintain sole discretion over decisions relating to applications and approvals.

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Payment to Onyx Business Services for administrative assistance does not guarantee a successful application outcome.

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Government fees, third-party fees and professional fees are separate from Onyx service fees unless explicitly stated otherwise.

Client Responsibilities

Clients are responsible for:

  • Providing accurate, truthful and complete information;

  • Providing genuine and valid documentation;

  • Reviewing documents before submission;

  • Meeting applicable deadlines;

  • Responding promptly to requests for information;

  • Informing us of changes to relevant information;

  • Obtaining necessary permissions to provide information about another person;

  • Paying agreed service fees and applicable third-party fees.

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Onyx Business Services is entitled to rely on information and documentation supplied by the client unless we have reason to believe it is inaccurate or fraudulent.

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We are not responsible for delays, errors or negative outcomes caused by inaccurate, incomplete, misleading or late information supplied by a client.

Right To Refuse or Terminate Services

We reserve the right to refuse, suspend or terminate services where:

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  • Information provided appears inaccurate, misleading or fraudulent;

  • Required documentation is not provided;

  • A client engages in abusive, threatening or inappropriate behaviour;

  • Payment obligations are not met;

  • Continuing the service may violate applicable law;

  • A conflict of interest arises;

  • We reasonably believe the requested service is outside our scope or expertise; or

  • We determine that continuing the engagement is not appropriate.

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Where possible, we will communicate the reason for suspension or termination.

Quotations and Pricing

Prices for our services may be provided through:

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  • Our website;

  • A written quotation;

  • An invoice;

  • A proposal; or

  • Direct written communication.

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Unless otherwise stated:

  • Prices are quoted in Cayman Islands Dollars (KYD);

  • Prices apply only to the services specifically listed;

  • Additional work may result in additional charges;

  • Government and third-party fees are separate unless expressly included.

 

Quotations may have a limited validity period. Where no validity period is stated, we reserve the right to revise pricing before work begins.

Payments

Payment terms will be communicated before or during the engagement.

Depending on the service, we may require:

  • Full payment in advance;

  • A deposit before work begins;

  • Milestone payments;

  • Payment upon completion; or

  • Another agreed payment arrangement.

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We reserve the right to pause or withhold work until required payments are received.

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Clients remain responsible for all agreed fees, including charges for additional work requested outside the original scope of service.

Refunds and Cancellations

Refund eligibility depends on the nature and stage of the service.

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Administrative and Professional Services

Once work has commenced, fees may be non-refundable in whole or in part because time, labour and professional resources may already have been allocated to the service.

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Government Applications

Fees paid to government agencies, third parties or other external organisations are generally non-refundable unless the relevant organisation provides otherwise.

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Onyx Business Services is not responsible for refunds of fees paid directly to government departments or third-party service providers.

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Creative Services

Deposits and payments for creative services may be non-refundable once design, planning or production work has commenced.

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Client Cancellation

If a client cancels a service after work has started, Onyx reserves the right to charge for work completed up to the cancellation date.

Refund requests will be considered based on the specific circumstances and applicable service agreement.

Service Timelines

Any timeline or estimated completion date provided by Onyx Business Services is an estimate unless expressly guaranteed in writing.

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Service delivery may be affected by:

  • Client response times;

  • Delays in receiving documents;

  • Government processing times;

  • Third-party service providers;

  • Technical issues;

  • Changes in laws or procedures;

  • Circumstances outside our reasonable control.

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We are not responsible for delays caused by external parties or circumstances outside our control.

HR and Payroll Services

Where Onyx Business Services provides HR, payroll or employee administration services, our role and responsibilities will depend on the agreed scope of service.

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Clients remain responsible for:

  • Employment decisions;

  • Employee supervision;

  • Legal compliance;

  • Employment contracts;

  • Workplace policies;

  • Payroll approval;

  • Accuracy of employee information;

  • Applicable statutory obligations.

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Unless expressly agreed in writing, Onyx Business Services does not make employment decisions on behalf of clients.

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Clients must review payroll information and other employment-related records before approving final submissions or payments.

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Onyx Business Services is not responsible for losses arising from inaccurate or incomplete information supplied by a client.

Client Documents and Information

Clients may provide us with personal, business, employment, financial or other confidential information.

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Clients confirm that:

  1. Information provided is accurate to the best of their knowledge;

  2. They have the right to provide the information to us;

  3. They have obtained necessary permission where information relates to another individual; and

  4. Documents provided are genuine and have not been altered or falsified.

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We may refuse to process documentation that we reasonably believe may be fraudulent, misleading or unlawful.

Confidentiality

We will take reasonable steps to protect confidential information provided by clients.

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We will not intentionally disclose confidential client information except where:

  • Necessary to provide the requested service;

  • Authorised by the client;

  • Required by law;

  • Required by a government or regulatory authority;

  • Necessary to protect our legal rights; or

  • Necessary to prevent fraud or unlawful activity.

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Our handling of personal information is further explained in our Privacy Policy.

Data Protection

Onyx Business Services is committed to protecting personal information in accordance with applicable Cayman Islands data protection requirements.

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By using our services, clients acknowledge that we may need to collect, use, store and disclose personal information necessary to provide requested services.

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Our Privacy Policy explains how we handle personal information.

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Clients engaging us for HR, payroll or employee administration services may also have responsibilities under applicable data protection laws regarding information they provide to us.

Intellectual Property

Unless otherwise agreed in writing, all content on the Onyx Business Services website, including but not limited to:

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  • Text;

  • Graphics;

  • Logos;

  • Branding;

  • Website design;

  • Images;

  • Documents;

  • Marketing materials; and

  • Other original content

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is owned by or licensed to Onyx Business Services and is protected by applicable intellectual property laws.

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You may not reproduce, copy, distribute, modify or commercially use our website content without prior written permission.

Creative Services and Design Work

For creative services, including graphic design and branding, the scope of work will be agreed upon before or during the project.

Unless otherwise agreed:

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  • Initial concepts may be provided based on the agreed brief;

  • Revisions may be limited according to the selected package or quotation;

  • Additional revisions may result in additional charges;

  • Final files may only be released after full payment has been received;

  • Clients are responsible for reviewing and approving final designs.

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Once a client approves a final design, Onyx Business Services is not responsible for errors that were visible or reasonably identifiable before approval.

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Clients are responsible for reviewing spelling, contact information, dates, prices and other content before final approval or production.

Third-Party Services

Some services may require the involvement of third parties, including:

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  • Government agencies;

  • Payment processors;

  • Printing companies;

  • Website hosting providers;

  • Cloud service providers;

  • Software platforms;

  • Courier services;

  • Other professional service providers.

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Onyx Business Services is not responsible for the acts, omissions, delays, errors, policies or service failures of independent third parties.

Third-party services may be subject to their own terms and conditions.

Limitation of Liability

To the fullest extent permitted by applicable law, Onyx Business Services shall not be liable for:

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  • Government application refusals;

  • Visa or work permit denials;

  • Delays by government authorities;

  • Changes in government policies or procedures;

  • Delays caused by clients;

  • Errors resulting from inaccurate client information;

  • Third-party service failures;

  • Loss of documents caused by third parties;

  • Loss of profits;

  • Loss of business opportunities;

  • Indirect or consequential losses;

  • Circumstances outside our reasonable control.

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Where liability cannot legally be excluded, our liability will be limited to the amount paid by the client directly to Onyx Business Services for the specific service giving rise to the claim, to the extent permitted by law.

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Nothing in these Terms and Conditions excludes liability that cannot legally be excluded under applicable law.

Indemnification

To the extent permitted by law, clients agree to indemnify and hold harmless Onyx Business Services, its owners, employees and representatives against claims, losses, damages, liabilities or expenses arising from:

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  • False or misleading information supplied by the client;

  • Fraudulent documents supplied by the client;

  • Unauthorised use of another person's information;

  • A breach of these Terms and Conditions by the client; or

  • Unlawful use of our services.

Website Content

We make reasonable efforts to ensure that information published on our website is accurate and current.

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However, website content is provided for general informational purposes.

We do not guarantee that:

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  • All website information is complete or current;

  • The website will always be available;

  • The website will be free from errors;

  • The website will be free from viruses or harmful components.

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We reserve the right to modify, update or remove website content without notice.

Third-Party Links

Our website may contain links to third-party websites.

These links are provided for convenience only.

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Onyx Business Services does not control or endorse third-party websites and is not responsible for:

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  • Their content;

  • Their availability;

  • Their privacy practices;

  • Their security; or

  • Their terms and conditions.

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Use of third-party websites is at your own risk.

Prohibited Use

You agree not to use our website or services to:

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  • Engage in fraudulent activity;

  • Submit false information;

  • Submit forged or altered documents;

  • Violate applicable laws;

  • Interfere with our website;

  • Attempt unauthorised access to systems or information;

  • Harass, threaten or abuse our staff;

  • Use our intellectual property without permission;

  • Misrepresent your identity; or

  • Engage in any activity that could harm Onyx Business Services or another person.

Communications

By contacting or engaging Onyx Business Services, you agree that we may communicate with you through reasonable communication methods, including:

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  • Email;

  • Telephone;

  • Text message;

  • Messaging applications; or

  • Other agreed communication platforms.

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Clients are responsible for ensuring that their contact information remains accurate and current.

Force Majeure

Onyx Business Services shall not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include:

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  • Natural disasters;

  • Hurricanes;

  • Severe weather;

  • Power outages;

  • Internet or telecommunications failures;

  • Government actions;

  • Changes in law or policy;

  • Public emergencies;

  • Labour disruptions;

  • Cyber incidents;

  • Third-party service interruptions; or

  • Other unforeseen events.

Changes to These Terms

We may update or modify these Terms and Conditions from time to time.

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Changes will become effective when published on our website unless otherwise stated.

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The "Last Updated" date will indicate when the Terms and Conditions were most recently revised.

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We encourage users to review this page periodically.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any applicable quotation, invoice, proposal or written service agreement, form the agreement governing the use of our website and services.

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Where a separate written agreement is entered into with a client, the terms of that agreement may take precedence where there is a conflict.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Cayman Islands.

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Any dispute arising from these Terms or our services shall be subject to the applicable laws and courts of the Cayman Islands, unless otherwise agreed in writing.

Contact Us

If you have questions about these Terms and Conditions or our services, please contact us:

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Onyx Business Solutions T/A Onyx Business Services
Cayman Islands

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Email: onyxlimited.biz@gmail.com
Telephone: 345-327-9761

Last Updated: August 29, 2026

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